# Nguyen Minh An

Technical Product Owner at SmartOSC. Hanoi, Vietnam.

- Email: an92cy@gmail.com
- Profile: https://profile.mianu.vn/
- Last updated: 2026-11-07

## Summary

Technology leader with nearly 12 years across software engineering, solution architecture, project management, engineering delivery, and AI product ownership. Led a 17-member Core Engineering team supporting a 150-person operations program and guided enterprise initiatives involving up to 48 engineers. Currently leads AIPD and Smart Co-work, AI-powered products for software delivery and workplace collaboration.

## Key numbers

- 11+ years in enterprise software (Professional roles since May 2015, after a 2014 internship)
- 48 engineers on largest initiative (Enterprise Accounting Platform: 25 FE, 23 BE)
- 17 engineers led directly (Inside an operations program of approximately 150 people)
- 2× Employee of the Year nominee (SmartOSC, 2024 and 2025)

## Experience

### Technical Product Owner, SmartOSC

Jan 2026 – Present

Also: RAG Technical Architect on the AIPD / Smart Co-work enterprise AI platform

- Lead the product direction and development of AIPD and its evolution into Smart Co-work.
- Designed permission-aware retrieval approaches, metadata-based access controls, traceability, and review/approval flows to support governed use of AI in enterprise workflows.
- Translate organizational needs into AI-enabled capabilities for software delivery and workplace collaboration.
- Align user value, business priorities, technical feasibility, and delivery execution across stakeholders.
- Lead product direction and capability planning for AIPD and its evolution into Smart Co-work, AI-powered platforms supporting software delivery and collaboration.
- Translate organizational and delivery needs into product workflows, conceptual designs, functional requirements and priorities; align feasibility and execution with engineering stakeholders.
- Coordinate solution discovery, delivery priorities and stakeholder decisions across product and technical concerns.
- Translated enterprise knowledge-access and software-delivery workflows into technical capabilities spanning Jira, Confluence, internal sources, contextual retrieval, and AI-assisted artifacts.
- Defined implementation-ready solution patterns and explored configurable agent orchestration, multi-model routing, evaluation, and human-in-the-loop controls for platform evolution.

### Delivery Lead, SmartOSC

Jan 2025 – Dec 2025

Also: Solution Architect / Production Technical Lead on Enterprise E-commerce Operations (GOC)

On-site with customers in South Korea about every 2 months, Jul 2024 – Oct 2025.

- Led a 17-member Core Engineering team supporting an operations program of approximately 150 people.
- Owned engineer performance reviews and KPI evaluations; made hiring, underperformance and other people-management decisions.
- Set technical and delivery priorities, managed cross-team dependencies and operational risks, and contributed to resource and capacity planning.
- Owned technical decisions for live production operations, balancing availability, incident resolution, change risk, and continuity of service.
- Supported engineering standards, shared capabilities and delivery quality across ongoing operations.
- Set engineering direction, coordinated delivery priorities, and managed cross-team dependencies and operational challenges.
- Strengthened shared engineering capabilities for reliable delivery and ongoing operations.
- Provided technical leadership for a 17-engineer Core Engineering team within an approximately 150-person operations program; aligned decisions across dependent teams.
- Drove production change analysis, technical troubleshooting, and engineering-quality decisions across operational workstreams.

### Project Manager – Middleware Modernization, SmartOSC

Jul 2024 – Nov 2024

- Managed the modernization of an enterprise middleware platform, connecting delivery planning with technical execution.
- Owned scope, stakeholder alignment, dependencies, risks, and project execution.
- Managed middleware modernization execution, including scope, stakeholders, dependencies, delivery risks and alignment with technical implementation.
- Coordinated solution trade-offs, stakeholder requirements, modernization sequencing, integration dependencies, and delivery risks.

### Solution Architect – Enterprise Middleware Platform, SmartOSC

Feb 2024 – Jul 2024

- Led solution architecture for an enterprise, microservices-based middleware platform.
- Translated business and integration requirements into scalable, maintainable solutions.
- Guided architecture decisions, system integration, technical risks, and engineering execution.
- Led architecture of an enterprise microservices-based middleware platform; guided system integration, design decisions and technical risk management.
- Architected a microservices-based middleware integration solution, translating business integration needs into service boundaries and implementable technical designs.

### Senior Software Engineer / Solution Architect, FPT Software

Oct 2019 – Feb 2024

- Led technical design and engineering execution for large-scale enterprise initiatives involving up to 48 engineers.
- Established application architecture, reusable foundations, engineering standards, and quality practices.
- Advised stakeholders on solution options, feasibility, technical risks, and delivery approaches.
- Led technical design and engineering execution for enterprise initiatives involving up to 48 engineers; established reusable foundations, application architecture and engineering standards.
- Advised stakeholders on feasibility, solution trade-offs, technical risk and delivery approaches.

### Software Engineer / Senior Software Engineer, CMC Global

Jun 2016 – Oct 2019

- Took increasing ownership of solution design, code quality, and technical problem solving.
- Delivered and enhanced business applications across multiple client engagements.
- Delivered business applications across client engagements, with increasing ownership of solution design, maintainability and technical problem-solving.

### Software Engineer, Hung Dao Software

May 2015 – Jun 2016

- Developed and maintained application features while supporting troubleshooting and delivery quality.

### Software Engineering Intern, Minh Long

Jun 2014 – Feb 2015

- Built foundational experience through hands-on application development and team delivery.

## Initiatives and projects

### Smart Co-work

Company: SmartOSC | Role: Technical Product Owner | Period: 2026 – Present

- Lead the evolution of AIPD into a broader AI-powered collaboration product for software delivery teams.
- Own the product vision, capability roadmap, and delivery priorities, aligning product, engineering, and stakeholder perspectives.

### AIPD – AI Power Desk

Company: SmartOSC | Role: Technical Product Owner / RAG Technical Architect | Period: 2026

- Led an AI-assisted software delivery platform for knowledge access, artifact creation, and development workflows.
- Turned delivery challenges into reusable product capabilities, creating the foundation for Smart Co-work.

### Core Engineering Team (Enterprise E-commerce Operations (GOC))

Company: SmartOSC | Role: Delivery Lead / Solution Architect / Production Technical Lead | Period: 2025 | Team: 17 engineers, within an approximately 150-person program

- Set engineering direction, coordinated priorities, and strengthened delivery and operational reliability at scale.
- Led 17 engineers within a 150-person operations program, spanning delivery priorities, team performance and operational coordination.

### Enterprise Middleware Modernization

Company: SmartOSC | Role: Solution Architect / Project Manager | Period: 2024

- Progressed from defining a microservices architecture to managing the platform’s modernization delivery.
- Connected architecture, planning, stakeholder alignment, risk management, and execution.

### Enterprise Accounting Platform

Company: FPT Software | Role: Technical Lead / Solution Architect | Team: 48 engineers (25 FE, 23 BE)

- Directed the technical foundation and solution approach for a 48-engineer multidisciplinary team.
- Established reusable foundations and engineering standards while supporting critical architecture decisions.
- Established frontend/backend application foundations and reusable project structures; defined coding standards, unit-test guidance, and detailed-design templates.
- Provided solution proposals, design reviews, and technical guidance across engineering streams to improve implementation consistency.

### ETL Tools Platform

Company: FPT Software | Role: Technical Lead | Team: 29 engineers (17 FE, 12 BE)

- Set up application source foundations, technical conventions, implementation templates, and cross-team solution approaches.

### Human Resource Management System

Company: FPT Software | Role: Technical Contributor / PMO Role | Team: 22 engineers (12 FE, 10 BE)

- Built application foundations, reviewed code, and supported technical solution design.

### Electronic Invoicing Platform

Company: FPT Software | Role: Technical Lead | Team: 12 engineers (4 FE, 8 BE)

- Created the initial project technical foundation and proposed solutions for invoicing workflows.

### Cinema ERP System

Company: CMC Global | Role: Software Developer | Team: 11 engineers (full-stack)

- Maintained the application, developed features, and conducted code reviews.

### Timesheet Dashboard

Company: CMC Global | Role: Team Leader | Team: 8 engineers (full-stack)

- Established source foundations, reviewed code, and proposed implementation approaches for the team.

### Ticket Selling System

Company: CMC Global | Role: Software Developer | Team: 3 engineers (frontend)

- Delivered new frontend features for the ticket-selling application.

## Capability progression

Highest responsibility level reached in each role, with evidence.

### Product & AI platforms

- Owned, Technical Product Owner, SmartOSC (Jan 2026 – Present): Lead the product direction and development of AIPD and its evolution into Smart Co-work.

### People management

- Owned, Delivery Lead, SmartOSC (Jan 2025 – Dec 2025): Owned engineer performance reviews and KPI evaluations; made hiring, underperformance and other people-management decisions.

### Delivery management

- Led, Technical Product Owner, SmartOSC (Jan 2026 – Present): Coordinate solution discovery, delivery priorities and stakeholder decisions across product and technical concerns.
- Owned, Delivery Lead, SmartOSC (Jan 2025 – Dec 2025): Set technical and delivery priorities, managed cross-team dependencies and operational risks, and contributed to resource and capacity planning.
- Owned, Project Manager – Middleware Modernization, SmartOSC (Jul 2024 – Nov 2024): Owned scope, stakeholder alignment, dependencies, risks, and project execution.
- Contributed, Senior Software Engineer / Solution Architect, FPT Software (Oct 2019 – Feb 2024): Advised stakeholders on solution options, feasibility, technical risks, and delivery approaches.

### Solution architecture

- Led, Technical Product Owner, SmartOSC (Jan 2026 – Present): Defined implementation-ready solution patterns and explored configurable agent orchestration, multi-model routing, evaluation, and human-in-the-loop controls for platform evolution.
- Led, Delivery Lead, SmartOSC (Jan 2025 – Dec 2025): Drove production change analysis, technical troubleshooting, and engineering-quality decisions across operational workstreams.
- Contributed, Project Manager – Middleware Modernization, SmartOSC (Jul 2024 – Nov 2024): Coordinated solution trade-offs, stakeholder requirements, modernization sequencing, integration dependencies, and delivery risks.
- Owned, Solution Architect – Enterprise Middleware Platform, SmartOSC (Feb 2024 – Jul 2024): Led solution architecture for an enterprise, microservices-based middleware platform.
- Led, Senior Software Engineer / Solution Architect, FPT Software (Oct 2019 – Feb 2024): Established application architecture, reusable foundations, engineering standards, and quality practices.
- Contributed, Software Engineer / Senior Software Engineer, CMC Global (Jun 2016 – Oct 2019): Delivered business applications across client engagements, with increasing ownership of solution design, maintainability and technical problem-solving.

### Technical leadership

- Owned, Delivery Lead, SmartOSC (Jan 2025 – Dec 2025): Owned technical decisions for live production operations, balancing availability, incident resolution, change risk, and continuity of service.
- Led, Solution Architect – Enterprise Middleware Platform, SmartOSC (Feb 2024 – Jul 2024): Guided architecture decisions, system integration, technical risks, and engineering execution.
- Owned, Senior Software Engineer / Solution Architect, FPT Software (Oct 2019 – Feb 2024): Led technical design and engineering execution for large-scale enterprise initiatives involving up to 48 engineers.
- Led, Software Engineer / Senior Software Engineer, CMC Global (Jun 2016 – Oct 2019): Team Leader on the Timesheet Dashboard (8 full-stack engineers): established source foundations, reviewed code, and proposed implementation approaches for the team.

### Software engineering

- Led, Senior Software Engineer / Solution Architect, FPT Software (Oct 2019 – Feb 2024): Established frontend/backend application foundations and reusable project structures; defined coding standards, unit-test guidance, and detailed-design templates.
- Led, Software Engineer / Senior Software Engineer, CMC Global (Jun 2016 – Oct 2019): Took increasing ownership of solution design, code quality, and technical problem solving.
- Contributed, Software Engineer, Hung Dao Software (May 2015 – Jun 2016): Developed and maintained application features while supporting troubleshooting and delivery quality.
- Contributed, Software Engineering Intern, Minh Long (Jun 2014 – Feb 2015): Built foundational experience through hands-on application development and team delivery.

## Recognition

- 2025, Company-wide Employee of the Year Nominee, SmartOSC
- 2024, Company-wide Employee of the Year Nominee, SmartOSC
- Annual Innovation Competition, Runner-up, SmartOSC
- 2022, Best Performer of the Year, FSU level, FPT Software
- 2022, Best Performer of the Quarter, FSU level, FPT Software
- 2021, Best Performer of the Year, Business Unit level, FPT Software

## Technical foundation

- AI / deployment: RAG, LLM integration, Retrieval patterns, Permission-aware context, Approval workflows, Agent orchestration concepts, Evaluation design, Implementation planning, Technical POCs
- Architecture / backend: Microservices, Enterprise integrations, REST APIs, Domain-Driven Design, Clean Architecture, Java, Spring Boot, NestJS, MySQL, PostgreSQL, Oracle, SQL Server, MongoDB
- Full-stack / quality: JavaScript, TypeScript, React, Redux, Zustand, React Query, Frontend performance, Application architecture, JUnit, Jest, Unit testing, Automated testing, Technical reviews, Source control, Delivery tooling

Particular depth in React-based engineering; broader frontend and backend experience.

## Education

- FPT Greenwich

## Languages

- Vietnamese: Native
- English: Strong reading and writing proficiency; working-level verbal communication

## Work abroad

- 5-year South Korea visa, issued 2024
- On-site with customers in South Korea about every 2 months, Jul 2024 – Oct 2025.

## Focus by target role

### Product Owner

Technical Product Owner | Engineering & Delivery Leader | Solution Architect

Technical product owner and engineering leader with nearly 12 years of experience delivering enterprise platforms and translating complex organizational needs into practical technology solutions. Combines engineering judgment with product thinking and delivery leadership. Currently leads AIPD and Smart Co-work, AI-powered products for software delivery and workplace collaboration.

Capabilities: Product Ownership; Engineering & Delivery Leadership; Solution Architecture; Platform Modernization; Engineering Excellence; Technical Advisory

### Engineering Manager

Engineering Management | Technical Leadership | Enterprise & AI Platforms

Engineering and technology leader with nearly 12 years of experience across software engineering, solution architecture, project management, engineering delivery, and AI product ownership. Led a 17-member Core Engineering team supporting a 150-person operations program, with direct responsibility for performance reviews, KPI evaluations, hiring and people-related decisions. Combines technical depth with delivery leadership, product discovery, and cross-functional alignment for enterprise platforms.

Capabilities: People Management & Hiring; Performance Reviews & KPI Evaluation; Engineering Delivery; Technical Direction & Architecture; Engineering Standards & Quality; Stakeholder & Dependency Management; Product Discovery & Technical Product Ownership; Resource & Capacity Planning (contributor)

### AI Delivery

Forward Deployed Engineer | AI Solutions & Technical Delivery Lead

Forward-deployed engineering-oriented technical leader with 11+ years across software engineering, enterprise solution architecture, and technical delivery. Bridges business workflows and engineering execution: translates ambiguous requirements into system designs, reusable implementation patterns, and production decisions. Recent work centers on enterprise AI platforms, RAG, access-aware retrieval, governed workflows, and agent orchestration design.

Capabilities: Workflow discovery & solution scoping; AI application architecture / RAG; Enterprise integrations & APIs; Deployment planning & cross-team execution; Production issue resolution & risk trade-offs; Engineering enablement & reusable patterns; Governance, access controls & human review; On-site customer work in South Korea